Shipping & Returns for our Fine Jewellery Bead Charms

Once we receive your bead charm order we will email you within 48 hours to advise you of the expected delivery time.
If any of the bead charms you have chosen are out of stock we will notify you via email with an estimated delivery time.

If your order is time sensitive please  contact us via email with specific details. Alternatively, phone our office on 03 6229 2366 or if international +61 3 6229 2366 to fast track your order.


Shipping costs for bead charms:
Within Australia
  • Standard mail – NO ADDITIONAL CHARGE
  • Registered mail - $6.50
  • Express post - $10.00
International Post
  • Standard airmail - $11.00
  • International registered mail - $23.00

Bead Charm Returns Policy

Here at Bower we want you to be absolutely delighted with every fine jewellery bead charm you purchase. If you are happy with your bead charm purchases, and our customer service, please tell a friend!

If for some reason you are not completely satisfied with your Bower bead charm, and provided the bead charm has not been worn and is returned in its original packaging, we will gladly provide you with a full refund. To receive a refund, goods must have been purchased from Bower and to confirm this we may ask to see a copy of your order confirmation or goods receipt. Please contact us for more information.

We also understand that buying a gift for someone can be tricky so if the recipient already has the bead charm you chose or would prefer a different one, an exchange or gift voucher can be arranged. Please contact us for more information.

Damaged goods

Please notify us immediately upon receipt of goods if they have been damaged in transit.

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